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Capabilities
| Phoenix
customers have the assurance that our sourcing, laboratory and
processing capabilities meet strict quality control standards.
Our modern warehousing, inventory and packaging facilities ensure
prompt deliveries. |
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Searching
for the best the world has to offer
With Phoenix, you don’t have to search the world for quality
flavor and fragrance materials. We do it for you. Our team of
experts has more than a century of combined experience in all
aspects of the flavor and fragrance industry, from raw materials
to production to market trends. We are in regular, direct contact
with growers and producers all over the world, and our long-term
relationships with them give us up-to-date information on global
crop cycles, market status and geo-political issues that affect
supply. |
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Laboratory
capabilities for Q/A and Q/C
In our on-site laboratories, we maintain strict quality control
through state-of-the-art technology including gas chromatography,
mass spectrometry, refractometry and densitometry. This equipment
allows us to complete organoleptic, chemical and physical analyses
of every product that enters our facility. In addition, our
Quality Control processes enable us to provide our customers
with all the documentation that is needed to meet regulatory
requirements. |
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Everything
you need for flavor and fragrance manufacturing
As experts in the industry, we know what materials our customers
need and we offer them in a steady supply. Our product portfolio
includes vast inventories of essential oils, aroma chemicals,
natural aroma chemicals, absolutes and oleoresins. We have the
ability to bleach and filter materials, and can also provide
bulking services as needed. |
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Complete
On-Site Warehousing
At our Norwood, New Jersey headquarters, we have almost 30,000
square feet of warehouse space with room for expansion as needed.
This space includes a walk-in refrigerated area for storage
of temperature-sensitive ingredients. From the time materials
enter our facility until they are delivered to the customer,
they are tracked within our bar-coded Inventory Control System.
This system ensures the lot traceability of all our products.
All products are repacked and shipped according to our customers’
requirements for package size and package type. |
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Committed
to Customer Service
In today’s marketplace, outstanding service defines a
successful company. At Phoenix, we take pride in the extreme
responsiveness we offer to all customers in providing product
knowledge, confirming order status and ensuring timely deliveries.
Prompt and personal response to all inquiries is our point of
differentiation. |
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